Refund & Return Policy

At Palmer’s Deli & Market, customer satisfaction is our top priority. If you experience any issues with your order or are not completely satisfied with your purchase, we are here to help.

Please review our policy below:

• Contact Us Promptly:
  If there is an issue with your order, please contact the location where you placed your order as soon as possible — preferably within 24 hours of receiving your purchase. This allows us to better address your concerns in a timely manner.

• Eligibility for Refunds or Replacements:
  Refunds or replacements may be offered in cases of:

  • Incorrect items received

  • Items missing from your order

  • Significant quality concerns (e.g., spoiled, undercooked, or unsafe food)

  • Order errors that were due to our mistake

Please note that we may request photos or details about the issue to help us better understand and resolve it.

• Limitations:
  Due to the nature of our fresh food products, we are generally unable to accept returns. We reserve the right to deny refund or replacement requests that:

  • Are made after an extended period of time from the original purchase

  • Lack sufficient documentation

  • Are based on customer preference changes after preparation or delivery

  • Involve custom or special orders where ingredients were prepared specifically for your event

• Resolution Process:
  Once your request is received and reviewed, we will do our best to resolve the issue quickly. Depending on the situation, resolutions may include:

  • Replacing the item

  • Issuing a store credit

  • Providing a full or partial refund

• How to Reach Us:
  Please contact the location where your order was placed. Store phone numbers and contact information are available on our website under the “Locations” section.

We appreciate your business and the opportunity to make things right when issues arise. Thank you for choosing Palmer’s Deli & Market!